Refund Policy

You buy from each farm

Your cart can hold produce from several farms. You pay each farm separately, at checkout for its pickup place, and each farm handles its own order, whether you collect it or the farm delivers it.

Before you pay

Nothing is charged until payment completes. An unpaid order is cancelled after 30 minutes and the produce goes back on sale. If a price changes while you shop, you see the new total and choose whether to pay it before anything is charged.

If the farm cancels or cannot supply something

The farm can cancel the whole order or refund the items it cannot provide, and it tells you why. Either way you are refunded for what you do not get, automatically, and we email you.

If something is wrong with your order

Ask for a refund from your order on My Orders: choose the items and how much of each, and say what went wrong (missing, spoiled or poor quality, wrong item, or the farm did not show). The farm approves or declines, and tells you why if it declines.

PlantHarvester's protection

You can ask for a refund through PlantHarvester any time before your order is picked up or delivered, and for 48 hours after. If a farm does not answer, or you think its answer is wrong, email [email protected] with your order: we can approve a refund ourselves and suspend a farm that does not deal fairly. A farm may offer you more than this, never less. Please contact us before disputing the charge with your bank; a dispute takes weeks, and we can usually sort it out faster.

Delivery fees

A delivery fee pays for the farm's trip to you. It is refunded in full, with the rest of your order, when the delivery is not made: the farm cancels, cannot supply the order, or does not come. Once your order has been delivered the fee is not refunded, even if you are refunded for something in the order. If an order is marked delivered and never arrived, ask for a refund of everything in it and choose "the farm did not show": the delivery fee is returned with it.

If the farm will be away

A farm that will be away at the time you chose tells you by email. It then moves your order to another of its times, and emails you the new time, or refunds it. If the new time does not suit you, ask for a refund.

If you do not pick up, or are not home

If you do not collect your order within 3 days of the pickup time you chose, the farm may cancel and refund it. Tell the farm through the order's messages if you are running late. For a delivery, be there to receive it or say in the order's note where to leave it: the farm may leave your order at the address you gave, and it is then delivered.

Refund timing

Refunds go back to the card you paid with. Banks usually show them within 5 to 10 business days.